REFUNDS OR EXCHANGES
Thank you for choosing to shop at www.minipapercut.com. We are committed to providing quality products and services. If you are not satisfied with the desktop mini paper shredder you purchased, we offer a flexible return and exchange policy to ensure that you can enjoy a worry-free shopping experience.
Return Policy
●Return period: You have 30 days from the date you receive the product to apply for a return. Make sure you apply within this period.
●Return conditions:
○The product must be unused and in its original packaging, including all accessories, instructions and ancillary materials.
○When returning, please ensure that the product is intact to avoid product damage affecting the return processing.
●Request a return:
○Please contact the customer service team via email to our customer service email address and provide the order number and reason for return.
○Our customer service team will respond to you within 1 business day and provide a return authorization and specific return instructions.
●Return costs:
○Unless there is a product quality problem or the wrong product was sent, the return shipping costs will be borne by the customer.
○ We recommend that you use a trackable mailing service to ensure that the return is successfully delivered.
● Refund processing:
○ Once we receive the returned goods and confirm that they meet the return conditions, the refund will be processed within 3 working days and the refund will be returned to your payment account.
Exchange policy
● Exchange period: You have 30 days from the date you receive the goods to apply for a replacement.
● Exchange process:
○ Please contact the customer service team by email to our customer service email address, provide the order number, exchange request and reason for the exchange.
○ The customer service team will assist you in processing the exchange request and provide the information required for the exchange.
● Exchange fee:
○ The postage incurred by the exchange will be borne by the customer, unless it is due to product quality problems or wrong goods.
Notes
● Please keep a valid shipping receipt when returning or exchanging goods to facilitate tracking of the returned package.
● We do not accept applications beyond the return and exchange period. If you do not apply for a return or exchange within 30 days, it will be deemed to have waived the right to return or exchange.
Thank you for choosing www.minipapercut.com! We hope you are satisfied with our products and services.